Job Description

Position Overview
The Service Manager will oversee the service and warranty department of our general contracting construction company,  ensuring high levels of customer satisfaction and operational efficiency. This role is critical in managing service operations, leading a team, and enhancing service delivery to meet company goals and customer expectations.

Key Responsibilities

• Lead and manage the service team of 3 people to deliver exceptional customer service.
• Develop and implement service policies and procedures to improve efficiency.
• Monitor service metrics and implement improvements as necessary.
• Coordinate with other departments to ensure seamless service delivery.
• Resolve customer complaints and issues in a timely and effective manner.
• Train and mentor service staff to uphold company standards and practices.
• Schedules and bids small projects; may act as a Superintendent for small projects, as needed.
• Ensures that work proceeds according to schedule and profitability. 
• Supervises/coordinates repairs for warranty work. 
• Ensures that warranty work is not a billable service call. 
• Ensures all warranty work is completed as expeditiously as possible. 
• Supervises/coordinates billable service work. 
• Ensures all hours are billed properly for billable service work. 
• Meets with Director of Project Management to back-charge any applicable work. 
• Personally oversees current customers. 
• Maintains detailed records and plans for all work completed or in progress. 
• Follows-up on Hurricane product installation if coordinated with service department carpenters. 
• Responsible for effective and efficient supervision of service department personnel. 
• Conducts performance evaluations of all service department personnel. "

Qualifications

• High school diploma or general education degree (GED)
• Proven experience as a service manager or in a similar managerial role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Problem-solving skills and the ability to work under pressure.
• Familiarity with service management software and tools.

Benefits

Vacation/PTO

Medical

Dental

Vision

401k

Bonus

Relocation

Telecommute

Applicants must be authorized to work in the U.S.

Preferred Skills

Service Manager

Warranty

Construction

Job Tags

Full time, Remote job, Relocation,

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