Job Description

Please Note: Nylas operates as a virtually distributed company. However, due to regulatory constraints, we can only employ individuals residing fulltime in specific states. We invite applications from those located in the following states: California, Colorado, District of Columbia, Illinois, Michigan, Massachusetts, New Jersey, New York, Oregon, Texas, Washington.

Who we are

Our mission at Nylas is to turn communication into inspiration and insight. We empower over 100,000 developers and over 900 companies all over the world to access, parse, and gain insights from communications data to provide better experiences for their customers and users, all while providing top tier security and compliance. To achieve this vision, we’ve raised over $175M from Tiger Global, 8VC, ScaleUp, Spark Capital, Slack, and more.

We have a huge market (every company that builds software) and a massive opportunity (the world runs on communication and data). By continuing to hire exceptional people from all different backgrounds and perspectives, we have the opportunity to make Nylas one of the biggest, most successful and equitable technology companies in the world.

Why Nylas

Nylas is an advocate for the well-being of our employees. We trust our employees and give them the autonomy to achieve their goals without focusing on when, where, and how they get there. We are a flexibility first workplace, but if Nylanauts want to work from an office, we have access to WeWork spaces across the globe.

We are also strong supporters of internal and cross-team mobility and growth. We want Nylas to be a place where anyone can be supported to grow, learn, and become the best at what they do. We’ve been named a top Startup for career growth and development by Forbes, Great Places to Work, and Comparably!

The Role

Reporting to the Sr. Director of Revenue Operations, you will be responsible for supporting systems and processes within the Salesforce ecosystem for all go-to-market teams. You will work cross-functionally with Sales, Marketing, Customer Success, Finance, and Product to develop and refine strategy, policies, and processes. You’ll be the primary Salesforce admin, and you’ll help manage the entire go-to-market tech stack to support our internal business needs and revenue growth. We expect you to make an impact by helping to increase revenue, reduce internal friction for customer-facing teams, and enable business insight and efficiency for all departments.

What You’ll Do

• Manage Salesforce and other key aspects of the revenue tech stack; respond to internal user requests for assistance, troubleshoot system issues, and handle escalations
• Work with teams across the company to use Salesforce to drive operational efficiencies
• Deliver system enhancements through customization of objects, fields, record types, page layouts, validation rules, workflows, process builder, email alerts, approval processes, list views, and reports and dashboards
• Support end-to-end feature and/or system implementations, including discovery/requirements gathering, vendor selection, solution design, build/configuration, QA/UAT, deployment, and training and communication
• Support installing and managing apps from the Salesforce AppExchange
• Ensure data quality, accuracy, and integrity of internal systems, and assist with imports, exports, and updates
• Create and maintain thorough, up-to-date, functional and technical systems documentation
• Identify gaps in existing processes or systems and design scalable solutions
• Assist with Marketing funnel activities and reporting
• Manage go-to-market tool subscriptions and integrations with Salesforce
• Collaborate with teams to ensure that all projects are progressing according to specifications and within the prescribed time frame
• Support all sales teams during quote and contract approval
• Plan and execute team learning and accountability through QBRs and weekly executive updates
• Assist in training of new users, and grow the SFDC skill set across the organization

What You’ll Bring

• Bachelor’s Degree in information systems, computer science, or related field, or equivalent relevant work experience
• At least Two (2) years of experience using Salesforce in a live organization
• Experience creating / managing fields and custom objects
• Experience managing profiles, permission sets, role hierarchies, and security settings
• Strong oral and written communications skills
• Understanding of how to create and maintain Flows, Process Builder, Workflow Rules, and Validation Rules
• Curious, driven, and looking to make an impact on company growth by supporting broader company goals
• Detail-oriented and eager to get hands-on with complicated projects
• Experience with Data Loader and SQL/SOQL is a plus
• Working knowledge of Apex code and ability to develop solutions in Apex in addition to declarative automation in Flow in a plus
• Salesforce Admin Certification required

Perks/Benefits (US)

• Healthcare: 90% premium coverage for medical, dental and vision for you and your family
• Unlimited Paid Time Off (PTO): we take this very seriously as we care about the well-being of our employees
• 401k with 3% employer contribution
• Education Stipend: $1,000 USD annual education & development benefit
• Cell Phone: $50 USD per month stipend towards cell phone reimbursement
• Fully Paid Parental Leave: 12 weeks parental leave (maternity & paternity)

Perks/Benefits (CANADA)

• Healthcare: 90% premium coverage for medical, dental and vision for you and your family
• Unlimited Paid Time Off (PTO): we take this very seriously as we care about the well-being of our employees
• RRSP with 3% employer contribution
• Education Stipend: $1,250 CAD annual education & development benefit
• Cell Phone: $60 CAD per month stipend towards cell phone reimbursement
• Fully Paid Parental Leave: 12 weeks parental leave (maternity & paternity)

The estimated base salary range for this position is $85,000 to $110,000. Actual compensation will be determined based on individual qualifications, which are objectively assessed during the interview process. Factors influencing salary include knowledge, skills, experience, and abilities.

Nylas is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

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