Job Description

Practice Manager – Arnold Pet Station in Annapolis, Maryland

Are you ready to continue your career in Practice Management in a place where you can enjoy a high level of autonomy while benefiting from the support of experienced veterinary leaders? If so, Arnold Pet Station might be the perfect fit for you!

Located in Arnold, Maryland, just 15 minutes from downtown Annapolis, Maryland’s state capital, Arnold Pet Station is a 2-doctor general practice that prides itself on providing exceptional patient care and a collaborative team environment. What really sets us apart is our people. Our entire staff is deeply committed to the hospital, providing excellent care to our patients and supporting one another. Maintaining healthy client relationships and delivering quality patient care are the top priorities for our veterinarians and skilled support staff. Ideal candidates will share our core values of Serve, Evolve, and Trust and thrive in a cooperative team environment.

Arnold Pet Station also features a top-notch boarding and day-care facility , ensuring that pets receive exceptional care even when their families are away. This additional service highlights our commitment to comprehensive pet care.

We’re seeking a Practice Manager who shares our core values of Serve, Evolve, and Trust and thrives in a cooperative team environment. Visit us to see how rewarding the next step in your career journey can be!

About the Role

The Practice Manager has shared authority and decision-making responsibilities over business aspects of the hospital. In partnership with the Medical Director, the Practice Manager plays a vital role in managing day-to-day operations, allowing the medical team to focus on delivering the highest quality veterinary care. The Practice Manager ensures the highest level of service and care for clients and patients and optimizes the hospital’s growth. This includes leading an effective hospital team, fostering a safe and engaging environment, and continually improving patient care, client service, medical quality, and business performance.

About Arnold Pet Station

Arnold Pet Station is part of the VetEvolve network, which spans Virginia, Maryland, Tennessee, West Virginia, North Carolina, and Pennsylvania. At VetEvolve, we prioritize people above all else. Our motto, “Happy Here,” reflects our commitment to helping clients and their pets live healthy, happy lives while ensuring our team members grow in their careers with the same happiness. Learn more about VetEvolve via our website, LinkedIn, and Facebook. Check out our blog to read stories of team members who have grown their careers with VetEvolve.

Why Choose to Grow Your Career with VetEvolve?

• Career Advancement: Strong likelihood of career advancement for high performers—over 40% of VetEvolve’s central team members are a result of internal promotions.
• Team Member Retention: Industry-leading team member retention rates.
• Collaboration: A network of supportive, highly experienced professionals for consultation and collaboration.
• Growth Opportunities: Routine regional and company-wide meetings to foster collaboration and growth.

Responsibilities

Human Resource Management

• Recruit, retain, and coach staff.
• Provide phase training for new team members and plan for CE and training of existing staff.
• Conduct regular staff and doctor meetings in collaboration with the Medical Director.
• Create a positive, motivational culture embodying VetEvolve’s core values: Serve, Evolve, Trust.
• Troubleshoot and resolve employee concerns.
• Implement safety and security procedures.

Business Operations

• Analyze workflows to plan for efficient scheduling of staff and doctors.
• Monitor KPIs determined by VetEvolve such as payroll, inventory, and revenue.
• Understand and critically analyze performance of revenue centers.
• Manage hospital expenses to meet EBITDA goals.
• Collaborate with the Regional Manager and Medical Director on organic growth initiatives.
• Set hospital performance goals and design strategies to achieve them.
• Oversee inventory management.
• Ensure proper usage of the hospital’s software for consistent and accurate client/patient records.
• Maintain hospital equipment.
• Promote continuous quality improvement.
• Perform other duties as needed and assigned.

Core Competencies and Qualifications

• At least 2 years of experience as a Veterinary Practice Manager, Hospital Administrator, Hospital Manager, Hospital Director, or similar role.
• Willingness to commute or relocate to Arnold, Maryland.
• Ability to self-direct and make sound decisions based on qualitative and quantitative data.
• Excellent written and verbal communication skills.
• Strong prioritization, delegation, and change management skills.
• Ability to effectively communicate with team members across diverse experience levels and backgrounds.
• Creativity, innovation, and a high bias for action.
• Ability to multitask and quickly adapt to changing priorities.
• Knowledge of financial budget management.

Join us at Arnold Pet Station and be part of a team that’s passionate about providing exceptional care and fostering a positive, growth-oriented environment. Apply today to make your next career move the most rewarding yet!

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