Job Description

Title: Pharmacy Technician (Virtual Work Environment)

• We’re looking for a Customer Service Pharmacy Technician to join our team within our Customer Service department. In this role, you’ll be responsible for triaging incoming calls from nursing facilities to process and coordinate for patient care.
• The ideal candidate will have strong attention to detail and is an effective communicator. They are always a team player, eager to jump in where needed and collaborate with others to support the goals of the pharmacy and needs of customers.

Key Responsibilities:

• Triaging of incoming phone calls from nursing facilities
• Processing of verbal requests for medication
• Providing status or confirmation of medication delivery
• Troubleshooting
• Outgoing clarifications of medication orders and patient demographic data
• Coordination of incoming Medication Orders both via fax and by electronic interface

Qualifications:

• Previous customer service experience preferred
• Knowledge of Brand Name/Generic medications
• Effective communicator
• Quick and independent learner
• High school diploma or GED required
• 1 year or more long-term care, retail pharmacy, or hospital pharmacy experience preferred
• Ability to work independently in a team environment
• Strong problem-solving skills
• Must be a registered pharmacy technician in the applicable state
• Ability to work during inclement weather
• Moderate to advanced computer skills required

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