Job Description

Job Summary:

This position is responsible for maintaining visual observation and verbally redirecting patient over digital 2-way audio/visual device that is in patient room. Responsibilities include verbally redirecting the patient from engaging in at-risk behaviors and summoning the nursing staff if the patient requires assistance. 

Responsibilities: 

• Demonstrates understanding and proficiency of the use of the Andor Health Application. 
  

• Ensures excellent customer service to patients and is timely regarding treatment and being professional in their care.
  

• Maintains visual observation of patients at all times. 
  

• Verbally redirects patient over digital 2-way audio/visual device that is in patient room. 
  

• Immediately requests the nursing staff if the patient requires assistance. 
  

• Demonstrates the knowledge and skill necessary to provide the appropriate care to patient population based on the patient’s individualized treatment plan as delegated by the RN. 
  

• Participates in hand-off of pertinent information/behavior about assigned patients upon completion of shift assignment. 
  

• Provides patients with explanations as necessary but does not counsel or provide medical opinions. 
  

• Demonstrates behaviors in line with Service Excellence: delivering outstanding and personalized service, anticipating the needs of customers, and addressing their concerns promptly and effectively. 
  

• Seeks help or advice as soon as possible when a patient appears to pose a threat to themselves or others. 
  

• Maintains patient integrity and follows organizations guidelines on Protected Health Information (PHI) 
  

• Participates in collaborative identification and reporting of patient safety issues.
  

• Demonstrates safe work practices and attitudes, follows safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and department safety programs. 
  

• Communicates pertinent patient information to appropriate person(s). Accurately relays information regarding patient needs to patient care team in a timely manner.
  

• Follows up with nurse throughout the shift regarding the status of all delegated tasks. 
  

• Documents appropriately and timely in system. All documentation is complete and accurate.
  

• Maintains an environment of safety for patients, self and others and supports patient safety initiatives as demonstrated by following positive patient identification procedures, performing hand hygiene per policy.
  

Education Requirements (one or more of the following):

• Completed Bachelor’s or associate’s degree in Sciences 
  

• Active enrollment in a college level allied health care program 
  

• High school diploma or general education degree (GED) with at least 1 year of experience in a health care or mental health setting.
  

Licensure/Certification Requirements: 

• Basic Life Support (BLS) for Healthcare Providers certification required. 
  

• Certification as a Nursing Assistant preferred but not required. 
  

Professional Experience Requirements: 

• One (1) year of Nurse Assistant experience is preferred. 
  

• 5+ years of Customer Service support preferred.
  

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