Job Description

Join KTI Talent Indicator, a cutting-edge talent discovery platform powered by AI, offering comprehensive services in talent mapping, assessment, and reskilling to forward-thinking companies.

We are looking for a Live Chat Representative to work with an important Pennsylvania company.

Responsibilities

• Engage with online visitors through our website chat platform
• Respond to customer inquiries in a timely and professional manner
• Provide information about our products, promotions, and services
• Assist customers in navigating our website and online shopping process
• Resolve customer issues and complaints, escalating when necessary
• Collaborate with sales and customer service teams to ensure customer satisfaction
• Track and maintain records of customer interactions and transactions

Requirements

• Previous experience in customer service or a similar role
• Excellent written and verbal communication skills
• Ability to multitask and work in a fast-paced environment
• Strong problem-solving skills
• Proficient in typing and knowledge of chat platforms
• Detail-oriented with strong organizational skills
• Ability to work independently and as part of a team
• Previous experience in the automotive industry is a plus

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home

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