Online Customer Support Specialist Job at Key Talent Indicator, Washington DC

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  • Key Talent Indicator
  • Washington DC

Job Description

Join KTI Talent Indicator, a cutting-edge talent discovery platform powered by AI, offering comprehensive services in talent mapping, assessment, and reskilling to forward-thinking companies.

We are looking for a Live Chat Representative to work with an important Pennsylvania company.

Responsibilities

  • Engage with online visitors through our website chat platform
  • Respond to customer inquiries in a timely and professional manner
  • Provide information about our products, promotions, and services
  • Assist customers in navigating our website and online shopping process
  • Resolve customer issues and complaints, escalating when necessary
  • Collaborate with sales and customer service teams to ensure customer satisfaction
  • Track and maintain records of customer interactions and transactions

Requirements

  • Previous experience in customer service or a similar role
  • Excellent written and verbal communication skills
  • Ability to multitask and work in a fast-paced environment
  • Strong problem-solving skills
  • Proficient in typing and knowledge of chat platforms
  • Detail-oriented with strong organizational skills
  • Ability to work independently and as part of a team
  • Previous experience in the automotive industry is a plus

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Work From Home

#LI-GS1

Job Tags

Holiday work, Temporary work, Work from home,

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