Job Description

Please read entire posting prior to applying and follow directions to be considered.

First let's talk about you...

You have been called a people-person with a contagious smile. You exude sincerity, warmth and confidence and are motivated to work with a team of professionals who love their job. You have killer communication skills, a sharp eye for detail, and take pride in delivering your best work.

Now, a little bit about us...

We’re a family dental practice that takes deep pride in delivering state-of-the-art care to each and every patient. We believe every single layer of our practice is equally important and essential to our mission. We offer an incredible work environment; competitive salary and benefits, real work-life balance (no weekend work here!), continuing education opportunities, and a really solid team mentality.

Vision of Practice:

We believe that superior dentistry is the result of our dedication to the highest standards of care. Our vision is to sense, serve, and satisfy our patients’ needs in a beautiful, warm, and friendly atmosphere where comfort counts.

Our patients trust our expertise, value our experience, and enthusiastically refer because they know we’re the best. We earn our reputation of integrity and excellence by providing the finest care in the most comfortable way.

Vision/Ideal Outcomes of Position

The Office Manager, more than any individual, works closely with the doctor and staff to ensure that all the business aspects of the practice are functioning in an orderly and proficient manner. The administrator communicates the practice philosophy through systems, problem solving and communication. This individual strives to bring out the best in the entire staff, for the benefit of our patients. As the doctor’s right-hand person, you make known the doctor’s philosophy to dentistry in everything you do- from scheduling systems, financial arrangements and staff concerns. You are, essentially, accountable for everything, so your role is complex. You are the main conduit of information between doctor and staff. A large part of the practice’s success will hinge on your efforts and reflect on you.

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Knowledge, skills and abilities required:

• Must have a positive, compassionate demeanor
• Polished and professional appearance
• Able to work quickly, expertly, and efficiently
• Must know and keep updated on federal and state labor law regulations
• Is emotionally and mentally mature, able to engender trust, and always ready to listen
• Is skilled in using computer software
• Is proficient in using conflict and problem-solving techniques in managing interpersonal conflict, patient complaints and other discord
• Has a desire and ability to work well with the public
• Is organized, motivated and self-directed
• Has a positive attitude about the practice, the services and the products sold
• Ability to communicate effectively-expresses thoughts and ideas competently
• Has dependable job attendance and can be relied on to follow through with assigned tasks
• Is discrete in handling confidential management and employer-employee relation’s matters

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Key performance standards/statistics

• Daily, monthly and yearly collection goals achieved
• Internal patients generated as a result of asking for referrals
• Positive patient reviews of their overall visit
• Patient monitors indicate an 85% case acceptance rate on significant treatment
• Support of the overall goals and strategies per the annual plan
• Appropriate A/R ratio A/R breakdown

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Qualifications and Skills

• Determines work procedures, prepares work schedules and expedites workflow
• Prepares composite reports from individual reports of coworkers
• Ensure that patients are appropriately seen and treated in a professional, timely and competent manner
• Schedule patients over the phone and face to face
• Send patients statements in a timely manner
• Determines insurance eligibility, limitations and payment estimates necessary to facilitate financial arrangements
• Effective collection system from first call, letters and beyond
• Excellent math skills and attention to detail
• Keen understanding of scheduling and financial systems in order to support the practice
• Prepare a financial action plan by reviewing the patients for the next day and determining their financial needs and their status
• Prepare consultations for patients
• Tracking of all patient payments and insurance follow up
• Overall understanding of office vision and systems

TO APPLY:

• Send your resume and a list of references to kyleeccdds@gmail.com
• Please include three reasons why you think you are the right person for this position

As mentioned above, we value efficient processes and extreme attention to detail, so following the application instructions to a T are crucial for scoring an interview. Good luck and we look forward to hearing from you!

Benefits

• 401K Contribution
• Professional Wardrobe Stipend
• Paid Vacation and Holidays
• Dental HRA
• Continuing Education
• Bonuses

Job Type: Full-time

Pay: $30.00 - $36.00 per hour

Schedule:

• Monday and Tuesday 7:30- 5:30, Wednesday and Thursday 6:30-3:00.
• No Fridays, or Weekends

Job Types: Full-time, Part-time

Pay: $30.00 - $36.00 per hour

Expected hours: 34 per week

Benefits:

• Continuing education credits
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Schedule:

• No weekends

Experience:

• Management: 3 years (Required)

Ability to Commute:

• Perrysburg, OH 43551 (Required)

Ability to Relocate:

• Perrysburg, OH 43551: Relocate before starting work (Required)

Work Location: In person

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