Job Description

Job Overview: As the "face" of the company for all visitors, the Front Office Night Auditor will be responsible for the first impression we make. The ideal candidate must be able to deal with complaints and give accurate information to all arriving guests. A customer-oriented approach is essential is the position. Duties and Responsibilities:

• Executes guest reservation, check-in, checkout, and payment and service procedures as outlined in brand training materials and in compliance with brand quality assurance standards.
• Maintain high standards of personal appearance and grooming which includes, wearing the proper uniform and name tag when working.
• Ensure front desk and office (including files) are maintained in a clean and organized manner.
• Must be effective in handling problems as necessary.
• Maintains proper control over keys, safe deposits, and all Company and guest property and confidential information.
• Initiate and completes the End of Day process.
• Must be able to work with and understand financial information and data and basic arithmetic functions.
• Responds to give assistance in case of an emergency or danger.
• Other duties as assigned supporting the guest satisfaction promise by the Front Office Manager, Assistant General Manager or General Manager.
• Please note that this job description is not an exclusive or exhaustive list of all functions that a Front Office Team member Night Auditor may be asked to perform.

• Ability to respond quickly and appropriately to emergency situations.
• Experience in accurate cash handling and credit cards.
• Ability to pass certification tests required to meet brand standards.
• Ability to work well with others.
• Approachability to encourage effective communication with guests and fellow team members.
• Composure to work effectively under pressure and to address and resolve guest problems or concerns.
• OnQ system experienced

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