Job Description

Job Summary

Launch Pad Shelter Advocates create a welcoming, trauma-informed environment for the LGBTQ+ and allied young adults (18-24 years old) in Launch Pad’s Mobile Housing Navigation Center (MHNC). They oversee the building, provide guest services for residents, and complete necessary shift reports.

Mobile Housing Navigation Center – Single grant funded, this 24/7 year-round program offers staffed transitional housing and resource navigation for up to 15 young adults, ages 18-24. Residents must be experiencing homelessness and are referred from the city’s Homelessness Management Information System (HMIS).

Job Responsibilities

Guest Services

• Monitor the MHNC residents and perform regular walking checks of the building
• Assist guests with any interpersonal conflicts or disputes
• Check-in with residents about the completion of Community Care Tasks
• Help residents work towards completing goals to succeed after the program

Site Maintenance

• Clean, sanitize, and organize the space regularly
• Complete cleaning checklists (daily, weekly, and monthly as required)
• Report any major maintenance concerns to the Program Director

Informational Reporting

• Write a brief report at the end of each shift
• Document client interactions and crisis interventions in the database

Physical Demands

• Shelter sites may require climbing stairs to enter
• Ability to lift up to 35 lbs (though a team approach may be taken for heavy lifting)
• Remaining awake and alert for an entire shift

Additional Responsibilities

• Staff may be cross-trained across programs – Shelter Advocates may be asked to cover shifts in our Emergency Shelter program as needed.
• Communicate with other Launch Pad staff about residents as needed
• Engage with interns and volunteers as needed

TRAINING

Complete training as required and provided, including but not limited to:

• CPR & First Aid
• Naloxone
• Trauma Informed Care
• De-escalation
• Trans 101

Qualifications

• Experience working with vulnerable populations, especially 18-24 year olds or people experiencing homelessness, is preferred
• Ability to maintain confidentiality, take initiative, and manage conflict
• Be culturally sensitive, team-focused, and collaborative
• Be a competent professional with excellent interpersonal communication skills
• Be a team player with strong decision-making skills
• Strong sense of boundaries to keep relationships with guests professional, safe, and healthy
• Ability to clearly and objectively document information
• LGBTQ+ individuals, people of color, and people with lived experience of housing instability strongly encouraged to apply

Additional Information

Benefits

There are no insurance benefits included with this position at this time.

How to Apply

To apply, please email your resume with a subject line that includes “MHNC Shelter Advocate” to alec@nashvillelaunchpad.com

Details

• Date Posted: July 23, 2024
• Type: Part-Time
• Job Function: Programs and Service Delivery
• Service Area: Housing
• Salary Range: $17/hour
• Working Hours: currently seeking to fill weekend shifts

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