Job Description

About Us:We are a dedicated team passionate about delivering exceptional service in the healthcare industry. Our goal is to ensure patients have a smooth and supportive experience when addressing their billing inquiries. If you thrive in a customer-focused role and enjoy problem-solving, we'd love to have you on our team!

Position Overview:As a Customer Service Specialist, you will serve as the first point of contact for patients regarding their billing concerns. Your primary responsibility will be to handle inbound calls, explain billing statements, resolve claims issues, and provide outstanding customer service with empathy and professionalism.

Key Responsibilities:

Respond to inbound calls from patients regarding their medical bills.

Answer billing-related questions and clearly explain Explanation of Benefits (EOBs).

Investigate and resolve claims issues in a timely and effective manner.

Process payments and manage patient billing inquiries with accuracy.

Maintain a high level of professionalism and ensure a positive customer experience.

Qualifications:

Previous experience in medical customer service, preferably in a call center setting.

Background in a medical front office environment is a plus, but high-volume call handling experience is essential.

Familiarity with medical billing processes is required.

Experience with Athena EMR is beneficial but not mandatory.

Strong critical thinking and problem-solving skills.

Excellent communication and active listening skills with a patient-centered approach.

Compensation:

Hourly pay: $18.00 to $19.00 per hour

Benefits:We offer a range of benefits to support your well-being, including:

Medical, dental, and vision insurance

Life insurance and short-term disability coverage

Additional voluntary benefits

Employee Assistance Program (EAP)

Commuter benefits

401(k) retirement plan

Paid leave, including Paid Sick Leave, Holiday Pay, and any other applicable leave per federal, state, or local regulations

Equal Opportunity EmployerWe are committed to diversity and inclusion, welcoming applicants from all backgrounds, including veterans and individuals with disabilities. Qualified candidates with arrest and conviction records will be considered in accordance with applicable laws and fair chance hiring ordinances.

Join us and be part of a team that makes a meaningful impact on patients' healthcare experiences every day!
Employment Type: Full-Time
Salary: $ 18.00 19.00 Per Hour

Job Tags

Hourly pay, Holiday work, Full time, Temporary work, Local area, Remote job,

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