Job Description

JOB SUMMARY

A Manager must fulfill all the competencies, responsibilities, requirements, and availability of a Team Member with added proficiency and additional responsibilities. A Manager will build the capability and decision-making skills to consider larger complexities of the business. A Manager will learn to properly manage a shift and ensure profitability and efficiency in the daily operations of the business. They are viewed as a leader among their peers and those in their span of care. 

COMPETENCIES

• Expert in all positions in area of business (FOH or BOH)
• Able to delegate and lead others effectively
• Proficient in opening and closing the restaurant
• Knowledge of Food Quality and Food Safety standards 
• Understand the importance and impact of CEM/OSAT scores, guest satisfaction and experience
• Display a hunger to grow and enthusiasm for the business
• Demonstrate interpersonal skills and empathy
• Show professionalism / preparation throughout all of work - written and oral communication
• Identify bottlenecks and put aces in their places
• Promote a safe environment, and drive healthy culture (minimal politics, minimal confusion, high employee morale, and high productivity)
• Proficient in handling work-related injuries and crisis-management 
• Post-shift walkthroughs with results communicated in Manager Log
• Hold Team Members accountable for training New Hires properly
• Hold daily huddles with Team Members on shift
• Say hello and goodbye to every employee on shift 
• Assist with the development of Team Members
• Place Team Members in positions appropriate for the business needs, adjusting during peak and slow times
• Call Team Members in if we are experiencing callouts 
• Mitigate and de-escalate customer or employee disputes 
• Cross-train in all FOH and BOH positions in order to support the opposite house whether running breaks or relieving pressure from call outs that alter sales and operations
• Hold and maintain high standards for safety, quality, and accuracy in the restaurant
• Oversee completion of daily checklists
• Become ServSafe Manager level certified 
• Learn how to oversee quarterly QIV (Deloitte) and Food Safety (Ecosure/ Health Department) visits
• Execute Food cost / Food safety initiatives 
• Have a basic understanding of CFA reports 
• Implement proper Cash Management practices
• Run breaks in accordance with jurisdictional labor laws 
• Call area stores if inventory is running low, and organize the transfer of product 
• Understand general operations troubleshooting and how to utilize CFA support 
• Call approved vendors if repairs and maintenance are needed 
• Conduct End of Month counts 

REQUIREMENTS

• Execute the Winning Hearts Strategy
• Internal: 1+ years within Chick-fil-A preferred
• External: 1+ years in a leadership role in restaurants preferred
• Fluent in English required 
• Fluent in Spanish preferred 
• Able to lift, push and pull up to 50 pounds as needed
• Able to stand for long periods of time

AVAILABILITY/HOUR ALLOCATION

• Work a minimum of thirty hours a week 
• Must be available to either open or close the restaurant daily 
• Must have open availability 3 days out of the week; utilizing Friday and Saturday as two of those days. 

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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