IT Desktop Support Technician, Milwaukee, WI Job at Foxys Consultoria e Serviços em Informática Ltda, Milwaukee, WI

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  • Foxys Consultoria e Serviços em Informática Ltda
  • Milwaukee, WI

Job Description

We are seeking a highly skilled Tech Bar Support to join our team. The Tech Bar serves as an in-person, walk-up IT support hub where users can receive immediate assistance with their technology needs. This role requires a customer-focused approach, strong technical expertise, and a commitment to delivering an outstanding user experience.

Responsibilities:

  • Assist employees with hardware and software troubleshooting, including laptops, mobile devices, printers, and office applications.
  • Solve technical issues promptly or escalate to the appropriate IT teams for further assistance.
  • Provide guidance on IT tools and resources to help employees optimize their use of technology.
  • Manage and maintain Tech Bar hardware inventory, including loaner devices and accessories.
  • Log incidents, resolutions, and feedback to improve processes and contribute to the knowledge base.
  • Spend most of the day stationed at the Tech Bar, addressing user concerns and delivering in-person support.

Requirements

Requirements:

  • At least 2–3 years of onsite desktop support experience in a corporate environment.
  • Experience with ServiceNow for incident management.
  • Familiarity with SCCM and Software Centre.
  • Basic understanding of networking concepts.
  • Excellent communication and interpersonal skills to provide professional support to all employees, including C-level executives.
  • Proven ability to multitask and troubleshoot effectively in a fast-paced environment.

Job Tags

Contract work, Immediate start,

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