Job Description

As a GermanSpeaking Reservations Agent you will be responsible for managing reservations and providing outstanding customer service to our Germanspeaking guests. Your primary duties will include:

Some of your tasks may include:

• Handle incoming reservation inquiries via phone email and online platforms.
• Assist guests in making modifying and canceling reservations accurately and efficiently.
• Ensure all reservations are processed accurately in the booking system.
• Manage room inventory and maximize occupancy through effective yield management techniques.
• Provide personalized assistance to Italianspeaking guests addressing their inquiries concerns and special requests promptly and professionally.

Qualifications:

• German C2 level
• English C1 level minimum
• Previous experience in reservations customer service or hospitality is preferred but not required.
• Strong communication and interpersonal skills with a customerfocused approach.
• Excellent organizational and multitasking abilities with attention to detail.
• Proficiency in computer applications including reservation systems and Microsoft Office Suite.
• Ability to work efficiently under pressure in a fastpaced environment.
• Flexibility to work shifts including evenings weekends and holidays.

Benefits:

• Competitive salary commensurate with experience.
• Training and development opportunities to enhance your skills and career growth.
• Employee discounts on hotel stays dining and other amenities.
• Friendly and supportive work environment within a dynamic team.

Remote Work :

No

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