Customer Service Representative Job at Jacks Small Engines, Forest Hill, MD

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  • Jacks Small Engines
  • Forest Hill, MD

Job Description

Who are we? Jacks Small Engines is the e-commerce leader in small engine parts with more than 3 million parts, 400 vendors, and a best-in-class online parts shopping experience. Jacks has a robust online Parts Look-Up platform that allows customers to quickly and easily find what they need, and operates a company-owned warehouse space to fulfill orders through its websites including jackssmallengines.com, snowblowersatjacks.com and mowersatjacks.com. Why choose Jacks Small Engines?

  • Competitive pay: $18/hr
  • Weekly pay (every Friday).
  • Medical, dental, vision, 401K benefits eligibility after 30 days of employment.
  • Vacation time accrues immediately.
  • Opportunity for internal growth and employee advancement
  • Check out us out here: About Us - Jacks Small Engines
Job Summary We have an immediate opening for a Customer Service Representative in our call center in Forest Hill, MD. This individual is responsible for answering 80+ calls per day ensuring the highest level of customer service is provided with each interaction. The ideal candidate will have a customer service and/or sales background with extensive knowledge of small engine parts, etc. Responsibilities and Duties
  • Answering inbound phone calls from end users of outdoor power equipment.
  • Providing assistance to customers who have general inquiries or need to troubleshoot a problem.
  • Entering orders into our proprietary web-based tool.
  • Monitoring call queues to ensure goals are met for call abandonment, average answer speed and service level.
  • Ensuring prompt handling of customer emails and correspondence.
  • Assisting with technical support / parts lookup.
  • Performing other duties as assigned.
Qualifications and Skills
  • Position requires a High School degree or equivalent.
  • 2 years of customer service and/or sales experience in a call center environment.
  • Knowledge of small engine and/or automotive parts.
  • Analytical skills to include problem identification and resolution.
  • Working knowledge of a Windows based computer environment.
  • Bi-Lingual a plus.
Work Setting: In-person

Job Tags

Weekly pay, Full time, Immediate start, Outdoor,

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