Customer Relations Specialist - (Biotech/Pharmaceutical); Job at Nesco Resource, New Haven, CT

L0kvVlZraGZxdFhvV2pXK3JUelMraDNw
  • Nesco Resource
  • New Haven, CT

Job Description

POSITION SUMMARY
The Customer Operations Specialist is responsible for establishing, developing, and maintaining successful and mutually beneficial business relationships with internal and external stakeholders. The individual will work closely with a cross-functional team in Global Supply Chain. They will be the primary point of contact for outside inquiries from healthcare facilities, Distributors and Pharmacies. The position requires strong interpersonal competencies and experience with account management. In addition to this, the COS will be accountable for additional day to day responsibilities including the following.

Duties
  • Effectively managing customer accounts while maintaining successful relationships
  • Review customer orders for compliance to internal program and ship product in accordance with established distribution models
  • Onboard new accounts with all necessary information required and maintain monthly outreach
  • Maintain CRM tool with updates
  • Process credits, debits and returns based off department processes.
  • Effectively triage emails and phone calls from internal and external customers to ensure complete and timely resolution.
  • Establish and maintain professional relationships with Specialty Pharmacies, Distributors, Physicians, Suppliers and Wholesalers.
  • Form solid professional and collaborative relationships with Case Managers and additional colleagues within Global Supply Chain.
  • Recognize and report any negative trends to management
  • Participate in and complete all required training and Report any pharmacovigilant event within guidelines
  • Participate in audits and audit reviews when necessary
  • Ensure compliance with Risk Evaluation Mitigation Strategy (REMS) specific program for all orders received
  • Identify, triage and process quality events including Supply and Logistics complaints, deviations and product quality complaints/adverse reactions
  • Flexibility to undertake additional responsibilities and perform other duties as assigned to meet the evolving needs of the organization
Skills
  • 4 years of college or equivalent work experience
  • Prior knowledge of Microsoft Office – Microsoft Excel required
  • Strong Communication skills
  • SAP experience preferred
  • Ability to adapt to new technology
  • Strong attention to detail and data accuracy skills
  • Strong interpersonal and written communication skills.
  • Ability to be proactive, flexible, multitask and work with a sense of urgency.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Tags

Work experience placement, Local area, Flexible hours,

Similar Jobs

NorthPoint Search Group

Financial Analyst - FP&A - Entry Level Job at NorthPoint Search Group

 ...Financial Analyst - FP&A - Entry Level Highly visible and broad functioning role that will assist with critical functions of business planning and reforecasting, valuations, and internal reporting processes. This role will be responsible for gathering information from... 

Lou Fusz Kia

Detailer/Car Washer Job at Lou Fusz Kia

 ...Bereavement Leave* Employee Discounts* Referral Bonus* Academy Training* Athletic ScholarshipsResponsibilities * Clean and detail vehicles that were collision damaged* Inspect the finished product* Clean areas of the dealership as neededQualifications... 

Clarifi Staffing Solutions

School Based ASL Interpreter Job at Clarifi Staffing Solutions

 ...Job Title: American Sign Language Interpreter Location: Athens, GA Hours: Part-Time Our Organization is seeking a skilled and professional ASL Interpreter! Clarifi Staffing Solutions is looking for a talented and committed Sign Language Interpreter... 

Austin Allen Company, LLC

Confidential Plant Manager - Dairy Manufacturing Job at Austin Allen Company, LLC

 ...Confidential Search -Plant Manager Food Manufacturing Salary $180,000 - $190,000 + Bonus + Benefits + Paid Relocation to Southwest USA Are you self-motivated and energetic? Are you a servant leader with business acumen? Do you want to make a difference in your... 

Home Genius Exteriors

Entry Level Sales Job at Home Genius Exteriors

Home Genius Exteriors is one of the fastest in the country and we are looking for talented, ambitious individuals to add to our team. Primary Job Responsibilities: Develop and execute multiple marketing strategies Promote Home Genius products and services to new...