Job Description
Since 1940, Dairy Queen® has been one of the world’s best known and loved brands because they have created extraordinary Fan experiences. Lynn Lee Inc. / FalCo. LLC , as a franchisee of forty-one Dairy Queens and growing, works hard every day to protect and maintain the continued success of the Dairy Queen Brand by treating all team members and fans in a way that creates smiles and loyalty. We are a performance-driven organization and firmly believe that our employees are the catalyst to the success of the company. With success as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities through a strong performance and values-minded culture.
Cake Artists assemble and prepare soft serve and Blizzard ® cakes, including decorating with icing, gel, drawings, decorating kits, air brush, edible images and letterings. They ensure all cake products meet the Dairy Queen® standards of quality and excellence.
RESPONSIBILITIES
Prepare and decorate cake products according to customer specifications and all applicable standards and procedures.
Properly and safely operate and maintain cake and soft serve equipment while following all health and safety standards.
Maintain an adequate inventory of decorated cakes at all times, including back-up cakes during holidays, national promotions and other peak cake occasions.
Keep the display freezer full at all times to the proper level with a variety of cakes attractively displayed.
Conducts sampling and actively sells products.
Take and fill customer cake orders in a professional and timely manner.
Be pleasant and alert to customer needs.
Work as a “team” member to assure constant and consistent quality, service, cleanliness and value to each customer.
Clean work area, organize and stock needed items.
Keep the cake production area and equipment clean and sanitary throughout the shift using the PRIDE cake area checklist.
Wash counters, tables, restrooms, trash receptacles, gather trash and remove from dining/service areas to proper receptacle, sweep, mop, stock and other cleaning tasks. Occasionally need to be out of the building (i.e., parking lot, freezer, trash container areas, etc.) for parking lot pick-up, trash removal and other maintenance and cleaning activities.
Inform immediate supervisor promptly of all problems or unusual matters of significance.
Perform other duties and responsibilities as requested by management staff.
WORKING CONDITIONS
Must have ability to:
Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 50 pounds, and repetitive hand and wrist motion.
Must be able to work in and out of different temperature ranges.
QUALIFICATIONS
Qualified candidates must exhibit exceptional decorating skills including gel, icing, air brush, decorating kits, edible images, floral designs, and licensed character designs through examples such as a portfolio.
Cake decorator’s certification is strongly preferred.
Must be able to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time.
Coordination skills to follow instructions and duplicate drawings and letters from projected images.
Practice established food-handling procedures to meet any local health regulations.
Must have excellent customer service skills, exhibit good manners, proper personal hygiene, positive attitude, and promptness.
Must be eligible to work in the United States.
AND MOST IMPORTANTLY must be able to contribute to a fun and friendly culture that thrives off of productivity and helping others!
Dairy Queen® (DQ®) franchisees, employees and crew members have been focused on creating positive memories for all who touch DQ®, for over 75 years. Unlike any other quick-service brand, DQ® food and treats hold a special place in the hearts of fans of all ages, from all around the globe. That’s why DQ® fans have always been our top priority and why we continue to look for new ways to surprise and delight them. Doing so is our passion. It’s what sets DQ® restaurants apart and is what is helping us reach our vision of being the world’s favorite quick-service restaurant
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