Job Description

Aramark is currently seeking a Business Analyst to support PNC Park, home of the Pittsburgh Pirates! The Data Science team within Aramark Sports + Entertainment is the epicenter of business intelligence, uncovering impactful insights that put Aramark clients in the sports and entertainment industry ahead of the curve. Using leading-edge technology and analytics, Data Science synthesizes operational and consumer data to optimize strategies that enhance the guest hospitality experience and blaze a trail for innovation. Through continuous expansion of analytical capabilities and a comprehensive method of understanding the industry at large, Data Science harnesses the power of data as the most strategic asset in maximizing value for consumers, operators, and businesses alike.

This Salaried Full-Time position offers a wide array of comprehensive benefit programs and services. We designed our benefits to promote a culture of health and wellbeing. Additional information below or click here to learn more. 

Job Responsibilities

• Leverage consumer analytics to understand customer purchasing and dining behavior at PNC Park. Identify key consumer segments within the fan base and summarize data-driven findings in a visual way that resonates with a variety of stakeholders and audiences
• Analyze business performance data from a multitude of sources including labor tracking, Point of Sale, and inventory management systems to identify opportunities to improve operations and recommend data-driven action plans
• Lead the creation and development of key performance reporting to multiple stakeholders including the Aramark operations team and the Pittsburgh Pirates organization
• Identify opportunities to create and meet consumer demand. Work with internal and external strategic partners to pilot new concepts at PNC Park that enhance the Food and Beverage experience
• Generate ad-hoc analyses to measure the outcome of short-term strategies. Work with cross-functional teams to define insights and analytics required to measure success
• Independently own programs that measure customer satisfaction, loyalty, and delivery/execution of the Food, Beverage, Guest Hospitality experience at PNC Park. Identify opportunities to enhance these programs and drive satisfaction by leveraging both traditional methods and new technologies
• Innovate ways to streamline the collection and synthesis of information by improving business processes and organization
• Frequent collaboration with the Pittsburgh Pirates to identify and track Food & Beverage KPI’s to drive revenue and fan satisfaction

Qualifications

• Bachelor’s degree required in Mathematics, Statistics, Accounting or Finance or another scientific discipline. Master's degree a plus
• Minimum of 2-4 years of experience in an analytical function preferred
• Superior analytical ability and spreadsheet modeling skills are required
• Excellent written and verbal skills and the ability to interface with multiple levels of management are essential
• Strong organizational, project management and time management skills
• Ability to effectively communicate findings, analysis, implications, and recommendations to varied stakeholder audiences
• Must be able to problem solve and adjust priorities with little advance notice to meet deadlines and requests

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