Job Description

Primary Responsibilities:

• Design, implementation, and improvement of the Audio and video conferencing services
• Experience designing conferencing and voice solutions across a geographically diverse environment
• Work with team to identify the design needs for cost effective solutions.
• Assess and approve all voice and video equipment, hardware, and software upgrades.
• Ensure disaster recovery plans are in place and updated.
• Take escalations from support teams and provide root cause analysis and advanced problem management.
• Develop KBs for operating and full documentation of solutions.
• Provide root cause analysis and advanced problem management.
• Works with training department to develop learning content and best practices for using room equipment and Teams meetings.
• Ensure standard operating procedures are formally in place and followed.
• Producer for large meetings and providing consulting for other large meetings.
• 5+ years of Voice & Video experience. Experience with Microsoft Teams and Microsoft Teams Room hardware.
• Self-directed, fast-paced, collaborative, and results-oriented

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

• Dice Id: 91138222
• Position Id: 8430859

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